Shipping policy

Shipment processing time

All orders are processed within 1-3 business days. Orders may not be shipped or delivered on weekends or holidays.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped. Registered mail orders will contain your tracking number. The tracking number will be active within 24 hours. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email . You will receive notification of any delay or cancellation of your order.

Damages

Gonutra.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.